Returns & Exchanges

At Concept Global, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags. Our streamlined process ensures that your fashion experience remains seamless from checkout to closet.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Items

  Securely pack your items in their original packaging, ensuring all designer tags and hygiene seals are intact to qualify for a full refund.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, then drop off the package at any authorized courier location near you.

• 4.
  Receive Refund

  Once our quality control team inspects your return, we will process your refund or ship your exchange within 5-7 business days.