Frequently Asked Questions
Everything you need to know about shopping with Concept Global
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location and customs processing.
How do I return or exchange an item?
Items can be returned or exchanged within 30 days of delivery, provided they are unworn, unwashed, and have the original tags attached. Please visit our Returns Portal to start your request.
Which payment methods do you accept?
Concept Global accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through Klarna and Afterpay.
How can I ensure I select the right size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
Are your products ethically manufactured?
Sustainability and ethics are at our core. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and use eco-friendly materials whenever possible.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.